Return Policy

↩️ Simple Return Support

Vivisophi™ wants customers to feel comfortable with their bedding purchase. If your item arrives with an issue or does not meet your expectations, please contact our support team so we can review your request and provide next steps.

🛏 Return Eligibility

Items should be unused, clean, unwashed, undamaged, and returned with original packaging when possible. Bedding that shows signs of use, washing, stains, odors, damage, missing parts, or altered condition may not qualify for return approval.

📦 How to Request a Return

Please email service@vivisophi.com with your order number, item name, reason for return, and clear photos if the item arrived damaged or incorrect. Our team will review the request and provide instructions if the return is approved.

⚠ Important Notes

Returns sent without prior authorization may not be accepted. Customers are responsible for preparing items securely for return shipment unless otherwise confirmed by support.

🧾 Review Process

After a returned item is received and inspected, our team will determine whether it meets the return conditions. Approved resolutions will be handled according to store policy and the condition of the returned item.

📩 Return Contact

Vivisophi™ Support
Email: service@vivisophi.com